Tele Caller Executive

4 weeks ago

Ameerpet, India Truthmining Claims & Investigation Services Full time

Truthmining Investigation and Allied Services, is seeking a motivated and experienced Telecaller with at least 6 months of relevant experience. The candidate will be responsible for making outbound calls to customers, insurance companies, and other stakeholders for the purpose of verifying claims details.

**Key Responsibilities:**

  • Conduct outbound calls to policyholders, hospitals, and insurance companies to verify claim-related information.

  • Collect accurate and detailed information to support the claims investigation process.

  • Maintain clear and professional communication to build rapport and ensure cooperation.

  • Document call details, responses, and follow-up actions in the company database/system.

  • Resolve basic queries and escalate complex issues to senior investigators or supervisors.

**Required Qualifications and Skills:**

  • Minimum 6 months of telecalling experience, preferably in insurance, TPA, or claims-related fields.

  • Good communication skills in English and local languages as applicable.

  • Ability to handle rejection professionally and persistently follow up.

  • Strong attention to detail and data accuracy.

  • Basic computer skills to manage databases and record calls.

  • Ability to work in a target-driven environment.

  • Fluency in English, Hindi and Telugu or any other south Indian language is mandatory

**Preferred:**

  • Prior experience in insurance claims verification or related third-party services.

  • Knowledge of claim settlement processes and documentation.

**Work Location:**

S.R Nagar, Hyderabad

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

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