Engineer - Information Security

4 weeks ago

Kolkata, India Tata Communications Full time

About The Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

IT Support Executive (L2)
Job Description
Key/Major Activities –

  • Maintain daily activities routines and Providing 24/7 shift support for an IT operations.
  • Respond to helpdesk tickets, emails, or phone calls to assist end-users with technical issues related to hardware, software, networking, and peripherals.
  • Install and update software applications, including operating systems, productivity tools, and custom applications.
  • Diagnose and troubleshoot system errors, hardware malfunctions, or software conflicts
  • Assist users with network issues, including wireless and wired connectivity, VPN access, and printer connections.
  • Ensure SLA are achieved & work proactively to maintain the same.

Technical Skills –

  • Familiarity with desktop hardware components and peripherals
  • Experience with common software tools (e.g., Microsoft Office Suite, anti-virus software)
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
  • Experience with remote desktop support tools and ticketing systems.

Communication & Customer Service –

  • Strong verbal and written communication skills
  • Excellent interpersonal skills and a customer-focused mindset.
  • Ability to explain technical issues to non-technical users.
  • Patience and empathy when dealing with frustrated or confused users

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