Trading Application Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India VAYUZ Technologies Full time

Key Responsibilities:

  • Perform the Beginning of the Day (BOD) process by managing jobs, servers, and conducting sanity testing, resolving errors such as PBDT errors, duplicate PAN IDs, and job failures.
  • Execute UAT and sanity testing for applications and conduct migration activities.
  • Provide technical troubleshooting and issue resolution, diagnosing technical problems and finding root causes through log analysis and data analysis.
  • Acknowledge incidents and track tickets through to resolution, ensuring timely closure.
  • Log, categorize, and prioritize bugs and alarms from monitoring tools like Kibana and Instana.
  • Coordinate with internal teams, including Server Operations, Linux Admins, and DBAs , to ensure seamless operations and issue resolution.
  • Create and maintain dashboards for real-time monitoring of system performance.
  • Conduct comprehensive testing and quality assurance , tracking bugs, and coordinating their resolution.
  • Proactively monitor application systems, addressing alerts promptly to maintain system performance.
  • Document remediation efforts and obtain Root Cause Analysis (RCA) sign-offs for production issues.

Required Skills & Experience:

  • Operating Systems: Linux, Windows
  • Cloud Platforms: Microsoft Azure, AWS
  • Databases: MySQL, MongoDB
  • Proficiency in monitoring tools such as Kibana and Instana .
  • Strong experience in technical troubleshooting , problem-solving, and data analysis.
  • Excellent communication skills for coordinating with cross-functional teams and resolving client issues.
  • Ability to handle multiple tasks efficiently and adapt to changing environments.

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