Return to Work- Order Management Specialist

Why SoftwareOne?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at

The role

SOAR - SoftwareOne Academy Returnship Programme

Ready to soar in your career once more? Apply now and be part of SoftwareOne

Are you ready to rejoin the workforce and take your career to new heights? We're excited to offer you this opportunity in our SOAR Program at SoftwareOne. This paid program is designed for talented professionals who've had a career break of at least 3 months and are eager to make a comeback.

Location: Gurgaon - Hybrid (3 days at the office, 2 days working from home)
Employment Type: 3-Month Contract
Experience Required: 3+ years

Role Summary

The Order Management Specialist role is to provide assistance in the consolidation of existing order creation, PO processing, and reconciliation functions across Microsoft Volume licensing, Partner Business (Hosting), and SoftwareOne offerings. Along with the creation of the purchase order and contracts in Navision for services sold by SoftwareOne, the associate will be responsible for the validation of Sales Orders and invoicing the customer. He or She also needs to find the Purchase Order in the system for the invoice received from MS and complete Receive/Ship so that finance can proceed with the Invoice.
He or She will work in a team that is involved in a wide variety of tasks that will help grow the business and focus on efficiency, accuracy, and speed of Order processing and Invoicing.

Roles & Responsibilities

• Collaborate with sales and finance departments to ensure seamless order processing.
• Order creating and submission through the Microsoft Order tools.
• Following up on open orders, and reconciliations of license reservations.
• Monitor order status and communicate with customers regarding order updates and delays
• Responsible for achieving SLA and quality as defined by process
• Accurately enter customer orders into the system
• Verify order details for accuracy and completeness
• Manage order modifications and cancellations as needed
• Prepare regular reports on order status, invoicing, and revenue
• Analyse order and invoicing data to identify trends and opportunities for improvement
• Resolve any issues or discrepancies related to orders promptly and professionally

What we need to see from you

Knowledge, Skills, and Abilities Required

• Basic knowledge of MS Office
• Strong analytical and problem-solving skills
• Highly motivated and result oriented
• Strong communications skills
• Strong structural work methods, multitasking, and time management skills
• Self-driven independent work ethics that drive internal and external accountability
• Strong attention to detail and accuracy

Education Qualifications and Work Experience:

• Studies from college or university & mandatory career break of minimum 6 months
• Excellent English written & verbal Skills
• 3-5 years of relevant experience
• Excellent Excel Skills (hlookup, vlookup...)
• Solid problem-solving, consultative, and research skills
• Ability to analyze information with attention to detail
• Ability to work in a fast-paced team environment
• Ability to research multiple sources to find data
• Reliable and desirable work ethic within a team environment

Job Function

People & Culture