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Sales Customer Service Manager
2 months ago
Company: ACME MEP ServicesLocation: Kurla, Mumbai
Key Responsibilities:Develop and implement strategies of service sales plans to maximize revenue from AMC sales, identify and generate casual repair jobs & spare part sales within the HVAC service & internal projects segment.Oversee the entire lifecycle of AMC contracts, and generate new inquiries for AMC business growth.Ensuring renewals of AMC business and review the lost customers – strive to gain back the lost customers.Monitor billing & receivable of all above business by timely collection.Generate retro-fit jobs / Casual sales services. Spare part business and ensure spontaneous growth.Collaborate with the customer service team to streamline processes and deliver timely and effective support to AMC contract holders.Prepare service sales reports, forecasts, and performance metrics to track progress against targets and objectives.
Qualifications and Skills:Bachelor's degree / Diploma in Mechanical, Business Administration, Sales, Marketing, or a related field; MBA preferred.Proven experience (8+ years) in AMC Sales, with a focus on HVAC products or services sales.Strong knowledge of HVAC systems, maintenance practices, and industry standards.Excellent communication, negotiation, and interpersonal skills.
As an AMC Sales Manager in our Customer Service Department, you will have the opportunity to make a meaningful impact on our business and shape the future of our sales initiatives. We offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development and advancement.
