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Duty Manager
2 months ago
Duties and responsibilities
- Understanding the company's objectives and standards, processes and plans.
- Understanding the values and culture of the company and how they influence what we do.
- Understand company loyalty program, tiers, points and guest enrolment system.
- Active achievement of the customer expectations and performance targets of the department.
- Actions to "go the extra mile" and deliver exceptional customer service, not just the minimum acceptable.
- A warm and friendly approach to other team members and a positive sharing of workloads, skills and knowledge.
- Interest in customer comments and complaints and action on the feedback provided by team leaders.
- Awareness of costs and cost control (eg, control of waste), and awareness of budget targets for the department.
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Coaching of the team so they can see how to meet the short term and longer-range plans of the business.
- Support through daily management activities of the company's and brands values and culture.
- Implementation of the operational and service standards set out in the Corporate Standard; mediation of these standards to line managers.
- Close work with leaders in the team to support other team members and ensure they have a strong sense of direction.
- Management of the department's technical standards to ensure they comply with corporate policy and/or with industry practice.
Qualifications and requirements
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including supervisory/executive level experience. Must speak fluent English. Preferably female candidate
What We Offer
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
