ServiceNow Customer Service Management Developer
1 month ago
- Must be ServiceNow Certification CSA completed Maintain existing ServiceNow modules to support the business and IT service management ITSM & CSM
- Work experience on CMDB Discovery
- Work with a team of ServiceNow developers in an agile software development environment
- Monitor health and usage of applications Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
- Perform platform upgrades and review of key update sets.
- Develop test cases for functional and regression testing and run them as part of any ServiceNow platform or module upgrade or change.
- Guide the improvement of our ServiceNow implementation and service offerings based on user feedback.
- Create custom workflows to support business processes
- Perform data imports
- Good ServiceNow scripting knowledge
- Administer and maintain API and data integration processes between ServiceNow and other services
Primary Skills
- ServiceNow ITSM & CSM Module experience
- CMDB & Discovery
- ServiceNow Certification CSA
Secondary Skills
- Record Producers
- Workflow
- ITIL framework
Please note the job requires a Hybrid work model
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