ServiceNow Customer Service Management Developer

1 month ago


india Capgemini Full time
  • Must be ServiceNow Certification CSA completed Maintain existing ServiceNow modules to support the business and IT service management ITSM & CSM
  • Work experience on CMDB Discovery
  • Work with a team of ServiceNow developers in an agile software development environment
  • Monitor health and usage of applications Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
  • Perform platform upgrades and review of key update sets.
  • Develop test cases for functional and regression testing and run them as part of any ServiceNow platform or module upgrade or change.
  • Guide the improvement of our ServiceNow implementation and service offerings based on user feedback.
  • Create custom workflows to support business processes
  • Perform data imports
  • Good ServiceNow scripting knowledge
  • Administer and maintain API and data integration processes between ServiceNow and other services


Primary Skills

  • ServiceNow ITSM & CSM Module experience
  • CMDB & Discovery
  • ServiceNow Certification CSA

Secondary Skills

  • Record Producers
  • Workflow
  • ITIL framework

Please note the job requires a Hybrid work model



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