Sr. Account Manager
4 weeks ago
Roles and Responsibilities :
- To identify and engage with potential accounts.
- Responsible for managing existing accounts and bring new accounts
- To Map the a/c s and validate the Potential.
- Periodic Account visit and meeting with various stakeholders
- Responsible for Large Account with Pan India Business deployment.
- Quarterly Account Review with cross function team (Service & Credit control) for nominated accounts.
- To develop and engage with high Potential customers and maintain direct, relationship.
- Follow strategic Account Management process and develop Account wise business strategy.
- Effective Sr. Level stakeholders relationship management.
- To engage with all the various coordinates and explore cross selling/ up selling opportunities in the assigned accounts.
- To meet the annual/quarterly/monthly targets for Units and revenue
- To maintain a Healthy funnel in terms of Quality and Quantity.
- Account breakthrough & increase penetration.
- Increase wallet share.
- To ensure customer complaints/escalations are attended within 48 hours.
- To ensure timely machine installation and payment collection.
- Maintain pricing level as per marketing guidelines.
- Position right product mix – Colour & high end deployment
- 100% CRM utilization and customer data management.
- Maintain Account Mapping docket for all top & large Accounts.
- To ensure effective Products Demo & POC
- To engage with Large SI OPS for tapping high value tenders/Orders, Print contracts.
- To address the RFP & RFQ with OPS approach and ensure submissions of the proposal within the timeline.
- BIN MIF retention.
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