Customer Success Manager
1 month ago
We are looking for a candidate who has 1-2 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:
- Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
- Assist & train Clients to use the system to its full extent and help them to resolve their support queries
- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
- Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
- Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Carrying out periodic health checks to avoid churn
- Keeping Clients updated on new features, and new products they might find useful
- Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
- Upselling and cross-selling through review of Clients’ progress
Other Details
- Fantastic Work Culture
- Competitive Salary & Benefits
- Work from Office (Location- Noida Sector 68)
- Opportunity to work with the Founding Team and rub shoulders with leaders in the Healthcare world
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Customer Success
2 months ago
Noida, India MyOperator Full timeCompany: MyOperator Location: Noida Sector 2About Us:MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with...
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Customer Success
2 months ago
Noida, India MyOperator Full timeJob DescriptionCompany: MyOperator Location: Noida Sector 2About Us:MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term...
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Customer Success Manager
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Customer Success Manager
1 month ago
Noida, India STAGE Full timeAbout the Opportunity As a Customer Success Manager, you will play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction. You will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy, while fostering strong customer relationships to optimise user...
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Customer Success Manager
1 month ago
Noida, India STAGE Full timeAbout the Opportunity As a Customer Success Manager, you will play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction. You will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy, while fostering strong customer relationships to optimise user...
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Customer Success Manager
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Customer Success Manager
1 month ago
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Customer Success Manager
1 month ago
Noida, India Voiceoc Full timeWe are looking for a candidate who has 1-2 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:Act as a Techno-Functional Consultant and maximize adoption of VoiceocAssist & train Clients to use the system to its full extent and help them to resolve their support queriesIncrease overall...
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Customer Success Intern
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Customer Success Account Manager
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MyOperator - Head - Customer Success
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Executive - Customer Success
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Executive - Customer Success
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