Client Relationship Executive

2 weeks ago

Chennai, Tamil Nadu, India YaClass Full time

Job Description

Job Title:  Client Relationship Executive - Hindi

Location:  Chennai

Employment Type:  Full-Time

CTC:  ₹3,00,000 per annum

Job Summary:

Pumpa is looking for a proactive and customer-focused Client Engagement Executive to manage client relationships and support lead generation through direct communication channels, including calls and WhatsApp. The ideal candidate will handle client feedback, drive referrals, manage chat-based inquiries from marketing campaigns, and collaborate with internal teams to ensure a high-quality customer experience. Fluency in Hindi, Tamil, and English is essential for this multilingual role.

Key Responsibilities:

Client Relationship Management

Conduct regular follow-up calls with existing clients to gather feedback and understand their experience.

Encourage satisfied clients to refer new students and manage the referral process.

Share Google review links with happy clients and request positive feedback.

Address client concerns by coordinating with internal teams for quick resolution.

WhatsApp Chat Support & Lead Handling

Respond to incoming WhatsApp inquiries from marketing campaigns in a timely and professional manner.

Qualify leads based on interest and eligibility, and maintain accurate tracking.

Coordinate with internal sales and operations teams to ensure smooth follow-ups on hot leads.

Maintain records of chat interactions and feedback for reporting and insights

Creative Collaboration & Brand Representation

Review and perform quality checks on promotional videos and marketing creatives.

Participate in video shoots or represent the brand in marketing content, when required.

Stay updated on Pumpa's offerings and promotional messages to ensure consistent and accurate communication.

Requirements:

Excellent communication skills in Hindi, Tamil, and English (spoken and written).

Strong interpersonal skills with a positive and customer-first approach.

Ability to multitask, follow up effectively, and manage client interactions independently.

Prior experience in customer relationship roles, tele-calling, chat support, or CRM.

Detail-oriented, with the ability to review and verify creatives and content.

Confident personality, comfortable participating in video content when needed.

Preferred (Not Mandatory):

Familiarity with WhatsApp Business tools or CRM platforms.

Experience in digital marketing, lead management, or content presentation.

Working Days:  Monday to Friday

Working Hours:  10.30 to 7.30 PM

Work Type:  Mon and Tues - Work from Office and remaining 3 Days WFH.

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