Customer Relationship Manager

1 week ago

Pune, India PARREES Full time

Only Female Candidate can apply.

Salary will be commensurate with the candidate's experience and performance.

The CRM Manager works closely with marketing, sales, and IT teams to ensure seamless integration and utilization of CRM tools to drive business growth.

The candidate must have excellent English communication skills (spoken and written), along with the ability to build strong client connections.

  • CRM Strategy Development: Develop and execute CRM strategies that support the company's business objectives and enhance customer loyalty and satisfaction.
  • Customer Segmentation: Analyze customer data to identify key segments and develop targeted marketing campaigns to optimize customer engagement and retention.
  • Campaign Management: Plan, execute, and manage multi-channel CRM campaigns, including email marketing, SMS, and in-app messaging.
  • Data Analysis: Monitor and analyze customer behavior and campaign performance metrics to optimize CRM initiatives.
  • CRM System Management: Oversee the day-to-day operations of the CRM system, ensuring data accuracy, system functionality, and integration with other platforms.
  • Collaboration: Work closely with sales, marketing, and customer service teams to align CRM activities with broader business strategies.
  • Customer Journey Mapping: Develop and optimize customer journey maps to ensure a seamless experience across all touchpoints.
  • Reporting: Create and present regular reports on CRM performance, customer insights, and campaign effectiveness to key stakeholders.
  • Vendor Management: Liaise with external vendors and partners to ensure the CRM system and related tools are up-to-date and meet business needs.

Key skills for Customer Relationship Management :

  • Polite disposition.
  • Ability of rigorous follow up.
  • The ability to communicate confidently – both through speaking and writing – with colleagues and clients.
  • Ability to understand the circumstances and act accordingly.
  • Proactive.
  • Thorough knowledge of products/services.
  • Always available on calls.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Application Deadline: 01/10/2025

  • Customer Relationship Manager

    5 days ago

    Pune, Maharashtra, India Housiey Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Relationship ManagerWe are looking for enthusiastic and driven individuals to join our team asCustomer Relationship Managers. In this role, you will build and maintain strong client relationships, drive customer loyalty, and ensure excellent service delivery.Creating and maintaining comprehensive customer profiles and contacts to ensure personalized...

  • Customer Relationship Manager

    1 week ago

    Pune, India UC Services Full time

    Responsibilities: * Manage customer relationships using CRM software * Collaborate with cross-functional teams on CRM initiatives * Develop & execute CRM strategies for customer satisfaction

  • Customer Relationship Manager

    5 days ago

    Pune, Maharashtra, India Key Mansions Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 20,00,000 per year

    Company Introduction:-Housiey ( A Key Mansions Pvt. Ltd. entity) is the fastest growing Real Estate Brokerage Company with offices in Mumbai, Pune, Bangalore, Ahmedabad & Hyderabad. We are a team of 375+ young professionals with overall 100+ years of combined experience.Housiey (A Key Mansions Pvt Ltd) on Yearly basis -Sold properties worth 1080 Crores...

  • Customer Relationship Manager

    1 week ago

    Pune, India B U Bhandari Auto Lines Pvt Ltd Full time

    Job Description: Template We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues. If you are an expert in handling client inquiries, adept at collaborating with other...

  • Customer Relationship Manager

    1 week ago

    Pune, India YMF Edutech Full time

    Responsibilities: * Collaborate with cross-functional teams on strategic initiatives * Manage customer relationships through exceptional service & support * Monitor key performance indicators & report findings

  • Customer Relationship Manager

    1 week ago

    Pune, Maharashtra, India Anshul Bhosale Realty Llp Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage CRM tools and data* Analyze CRM metrics* Develop CRM strategies* Collaborate with sales team on lead generation* Build strong customer relationships

  • Customer Relationship Manager

    1 week ago

    Pune, India aCCURATE rISK mANAGERS AND iNSURANCE bROKERS pVT lTD Full time

    .Customer Relationship Manager Job description Location: Kothrud, Pune salary: Company Description Accurate Risk Managers and Insurance Brokers located at Pune Kothrud is a premier Insurance Consulting and Risk Advisory firm, widely recognized as a leading Employee Benefits Consultant within the insurance sector. We specialize in delivering comprehensive...

  • Customer Relationship Management Expert

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 60,000 - ₹ 80,000

    Job Title: Customer Relationship Management ExpertThe role of a CRM expert is to establish and maintain strong relationships with customers, ensuring their needs are met and exceeded.Key Responsibilities:Deliver exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.Develop and implement effective...

  • Customer Relationship Management Executive

    1 day ago

    Pune, Maharashtra, India Mihir Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMIHIR Group is among Pune's top Real Estate Developers, offering the best-in-class real estate services.Role DescriptionThis is a full-time on-site role for a Customer Relationship Management Executive located in Aundh, Pune. The Executive will be responsible for managing customer relationships, ensuring customer satisfaction, improving...

  • Customer Relationship Manager

    1 week ago

    Pune, India Top Mentor Full time

    As a Customer Relationship Manager at TopMentor, you will be the first point of contact for potential learners. Your role will involve engaging with leads via phone calls, understanding their learning goals, clearly explaining course details, and guiding them toward enrolling in the right program. Key Responsibilities: Call and connect with incoming leads...