Manager - EB Client Retention

3 weeks ago

Delhi, India Prudent Insurance Brokers Pvt Ltd. Full time
Job Summary:
Employee Benefit Practices-(Retention) - Managing the Employee Benefits portfolio of the corporate client.
Responsibilities:
Implement the delivery strategy for ensuring customer satisfaction, dependence & service patronage
Build and maintain effective relationship with key corporate customers
Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs
Utilize various mediums to engage with customers and provide quick assistance and resolution.
Keeping customers updated on the latest products & service offerings
Expanding the customer base by upselling and cross-selling.
Ensure the agreed deliverables are met in timely manner
Collaborate with relevant stakeholders to ensure customer satisfaction
Desired profile/who should join:
Excellent communication skills
Good listening skills and ability to determine clients' needs efficiently
Proficient in using Excel, Word & PowerPoint
Should have good technical knowledge about Employee health Insurance/ General Insurance products.
Experience in General Insurance/ Insurance Brokers
Years of experience: 5 to 9 years
Education qualification: Bachelor's Degree, Master’s Degree
Certifications: Any Insurance Qualification (preferred)

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