Senior CRM Manager
1 day ago
Office Location: Rajarajeshwari Nagar
Job Title: Senior CRM Manager
Job Description:
Once booking is made by sales team, Coordinating with customers for allotment letters, welcome email & other onboarding processes.
Liasoning with the customer/customers advocate & our internal legal department to fulfill the customers requirement in terms of legal documentation.
Liaising with the accounts & legal department for monthly payment collections, preparation of Sale Agreement, Sale Deed etc.
Liaising with bankers & customer for processing the home loan.
Filing & MIS Reporting of Cashflow forecasting.
Drive initiatives to improve the customer experience at each stage.
Develop personalized communication strategies for different customer segments.
Raising Demand Notes & Timely Collection from customers for High Rise Apartment Project.
Maintain a clean, organized, and up-to-date customer database.
Develop loyalty and referral programs to enhance customer retention.
Handle escalation of customer issues and ensure timely resolution.
Languages: English, Hindi, Kannada if candidate knows all 3 it is most preferable.
Experience: Prior experience in Real Estate/Builders/Channel Partners/Brokers Company is compulsory. We need experienced candidates only.
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