Customer Success Lead

3 weeks ago

Pune, India Concentric AI Full time
About Concentric:Join the journey to reinvent data security. Concentric, a next generation AI data security start-up, is helping enterprises discover and protect their business-critical data. We are growing fast and expanding rapidly. Our core values are: Trust, Humility, Learning.

Location : Pune

About the openings:The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor.

ResponsibilityAnalyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategiesPrepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategiesLabel large datasets for supervised learning of AI modelsServe as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives

Preferred Qualification & SkillsStrong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data.Customer advisory experience preferably in data security domainExperience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus.Proven team leadership skillsBroad knowledge of operationalizing data security, regulations and standards will be an advantageExcellent communication skills across various formats and mediums. Strong presentation and facilitation skillsUse creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platformGraduate/Post Graduate in Engineering discipline from premium instituteExperience on developing training datasets for AI models and data labelling for supervised learning of AI models.

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