Microsoft Dynamics 365 CE/CRM Lead Developer

3 weeks ago

Gurugram, India Digital Business People Full time

Key Responsibilities

· Lead and develop end-to-end Dynamics 365 CE/CRM solution design, development, and deployment for Sales, Customer Service, Customer Insights, and Field Service modules.

· Architect and develop custom plugins, workflows, and integrations using C#, JavaScript, and TypeScript.

· Implement and manage Power Platform components including Power Automate, Power Apps, Power BI, and Copilot Studio to automate business processes and enhance data insights.

· Design and develop omnichannel/contact centre solutions to improve customer interactions and service efficiency.

· Develop and maintain integrations using Azure Logic Apps, Azure Service Bus, and Dual Write frameworks to ensure data consistency across platforms.

· Customize and extend CRM Out-Of-The-Box (OOB) functionality to meet evolving business requirements.

· Collaborate with business stakeholders, product owners, and architects to translate requirements into technical solutions.

· Ensure adherence to best practices in CRM customization, performance tuning, and security.

· Mentor and guide junior developers, promoting knowledge sharing and continuous learning.

· Manage source control, build, and deployment processes for CRM solutions.

· Monitor and troubleshoot production issues, ensuring timely resolution and minimal impact on business operations.


Required Technical Skills

· Microsoft Dynamics 365 CE/CRM: Strong hands-on development experience with functional knowledge of Sales, Customer Service, Customer Insights, and Field Service modules.

· Power Platform: Proficient in Power Automate, Power Apps, Power BI, and Copilot Studio.

· Development Skills: Expertise in developing Plugins, JavaScript, and TypeScript for Dynamics 365 customizations.

· Integrations: Experience with Azure Logic Apps, Azure Service Bus, and Dual Write for seamless integration.

· Omnichannel/Contact Centre: Knowledge of omnichannel customer service solutions and contact centre integrations within Dynamics 365.

· Reporting: Skilled in SSRS report development and customization.

· CRM OOB Functionality: Deep understanding of all Out-Of-The-Box Dynamics 365 capabilities.

· Version Control and DevOps: Familiarity with Azure DevOps or similar CI/CD pipelines.

· Other: Strong problem-solving skills, ability to work independently and in agile teams.


Preferred Qualifications

· Microsoft Certified: Dynamics 365 + Power Platform certifications.

· Experience working with customer-centric industries or manufacturing domains.

· Familiarity with AI-powered capabilities in Dynamics 365 and Power Platform.

  • · Knowledge of security roles, field-level security, and CRM governance best practices.

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