International Customer Care

2 weeks ago


mumbai, India Xpressedu Full time
Overview: TheInternational Customer Care role is vital to our organization as itplays a key part in providing exceptional customer support to ourinternational client base. The role involves handling inquiriesissues and feedback from customers around the world ensuring apositive and consistent experience forall.KeyResponsibilities:
  • Respond to customerinquiries via phone email and chat in a professional and timelymanner
  • Address and resolve customer issues andcomplaints with empathy and efficiency
  • Provideproduct and service information to customers across variousregions
  • Collaborate with internal teams toensure swift resolution of customerconcerns
  • Develop a deep understanding ofcultural nuances to effectively communicate with internationalcustomers
  • Ensure customer satisfaction andretention through proactive engagement
  • Adhereto established policies and procedures while suggestingimprovements when necessary
  • Contribute to thedevelopment of customer care resources including FAQs and knowledgebase articles
  • Work with crossfunctional teamsto enhance the international customerexperience
  • Maintain accurate customer recordsand data in the CRM system
  • Identify trends incustomer issues and provide actionable feedback to the managementteam
  • Assist with the onboarding and training ofnew customer care team members
  • Stay updated onproduct knowledge company policies and industrydevelopments
  • Adapt to evolving customer carestrategies and technologies
  • Ensure compliancewith international customer care regulations andrequirements
RequiredQualifications:
  • Bachelors degree inBusiness Communication or a relatedfield
  • Proven experience in internationalcustomer service or a similar role
  • Fluency inat least two languages with strong written and verbal communicationskills
  • Excellent problemsolving abilities and acustomercentric mindset
  • Ability to workcollaboratively in a global teamenvironment
  • Demonstrated cultural awareness andunderstanding of international customerexpectations
  • Strong time management andorganizational skills to handle a high volume of customerinteractions
  • Proficiency in CRM systems andother customer support technology
  • Ability toremain calm and professional in highpressuresituations
  • Flexibility to work nontraditionalhours to accommodate different timezones
  • Strong attention to detail and accuracyin documentation and data entry
  • Knowledge ofinternational trade regulations and shipping logistics isdesirable
  • Experience with customer care metricsand reporting is a plus
  • Ability to travelinternationally if required
  • Commitment todelivering exceptional service and building longterm customerrelationships

communication,customerservice,time management,customer service management,customersupport



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