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Customer Experience Lead- Luxury Jewelry
2 weeks ago
About Our Client
Our client is one of the foremost brands in the luxury jewellery space
Job Description
Identify specific customer segments for targeted interventions and approve the content and budgets for the communications and engagement Design, develop and approve internal processes/ systems for tracking customer ageing, developing targeted customer scheme and identify business opportunities aligned with the overall strategy of the company Design, develop and approve the customized/ personalized engagements for identified customers based on their preferences and lifestyle needs during special occasions like birthdays, anniversaries etc. to build lasting relationships Design and approve customer research which includes customer satisfaction scores, dormancy rates etc. and identify events for improvements Develop systems and policies to capture and document customer preferences from interactions of store staff
The Successful Applicant
Good experience in luxury retail managing client relations minimum 5-7 years of experience in luxury industry 10 years+ of work experience Post graduation in sales & marketing preferred
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