Corporate IT Operations

1 month ago


bangalore, India FICO Full time

FICO (NYSE: FICO)  is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity

“As an IT Support Specialist, you will join a team of Engineers who are motivated to deliver best in class technical service within a fast paced and complex environment. As a member of this World class team you will support for technical issues affecting FICO employees and infrastructure” - Vice President, Corporate Technology Services

What You’ll Contribute

  • Diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.
  • Identify and escalate tickets requiring urgent attention and action.
  • Log all contacts and document all the activities and results accurately and completely in the incident management tool.
  • Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.

What We’re Seeking

  • Experience in Mac and Windows Operating System, SCCM, VPN, RSA & Active Directory.
  • Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
  • Proven communications skills (verbal and written).
  • Knowledge on MSDN accounts, WebEx account & Software Assignment.
  • Knowledge on ITIL Framework and Terminologies.
  • Demonstrated problem solving capabilities.
  • Route/Assign tickets to the appropriate support group, if necessary.
  • Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
  • Knowledge on Software Center Configuration Manager, Software center & RSA.
  • Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

  • An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.



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