IT Operations Engineer

1 month ago

bangalore, India Corporate Resources Full time
Job Description
  • Proactive UX monitoring.
  • Engaging with other OLMs, eg Client, AD and Connectivity.
  • Engaging with the Productivity Portfolio, and Client and Productivity Architects.
  • Alignment with the Target Operating Environment (ToE).
  • Alignment with the Digital Workspace CoE.
  • Alignment with IRM, Cyber Defense and SECO.
  • Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.
  • Escalation point for operation-related issues.
  • Monitor end-to-end performance and maintain to high level of quality, standards, supportability, and operability as defined within negotiated and agreed SLA s and to identify service improvements.
  • Ensure the Application portfolio is compliant with the relevant IT controls and information security standards baselines and assist with evidence collection.
  • Assist with sign off readiness for Supportability Transition for Operations (agreement to deploy, agreement to operate).
  • Assist the Service Manager with managing the demand, Major Incidents (MI), for Operate landscape, and as such for all the components in the landscape.
  • Assist with managing configuration items within Service Now.
  • Industry
  • IT-Software / Software Services
  • Functional Area
  • IT Software - Application Programming, Maintenance
  • Job Role
  • Software Developer
  • Job Type
  • Permanent
Qualification
  • UG Qualification
  • B.Tech/B.E - Computers
  • PG Qualification
  • Any Post Graduate - Any Specialization
  • Doctorate
  • Doctorate Not Required - None
Desired Candidate Profile
  • Around 3 to 8 years of IT experience in a corporate setting
  • Minimum Education or Certification: 4-year Degree/Certifications related to technology
  • Ability to operate in a global, virtual cross-cultural organization, working in different time zones.
  • Strong interpersonal and communication skills.
  • Be familiar with supplier management.
  • Be familiar with escalation process in case of Major Incidents, Problem Management, etc

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