Operations Manager

3 weeks ago

Noida, India District 9 Full time

Job Description – Head of Operations

Location:
District 9

Department:
Operations

Reports To:
Founders / CEO

Role Overview

The
Head of Operations
will be responsible for managing and scaling District 9's sports and recreational facilities. This role requires strong leadership in day-to-day facility operations, customer experience, staff management, and financial oversight. The candidate will ensure seamless booking operations, high service standards, and revenue growth while building District 9 as a preferred sports destination.

Key Responsibilities

Facility & Operational Management

  • Oversee daily operations across all sports courts and facilities.
  • Ensure booking platform (slots, memberships, payments) runs smoothly with minimal downtime.
  • Maintain facility standards – cleanliness, safety, equipment upkeep, and timely repairs.
  • Coordinate with vendors for sports gear, utilities, and facility maintenance.

Customer Experience & Engagement

  • Deliver excellent customer service across bookings, memberships, and events.
  • Handle escalations and ensure quick resolution of customer complaints.
  • Drive membership growth and retention through innovative engagement programs.
  • Support sports leagues, tournaments, and community events hosted at District 9.

Business & Financial Accountability

  • Own the P&L for the District 9 facility.
  • Monitor revenues, expenses, and optimize profitability.
  • Create and execute strategies to increase footfall, bookings, and memberships.
  • Develop partnerships with corporates, schools, and local communities.

Team & People Leadership

  • Manage ground staff, trainers, booking managers, and support teams.
  • Train and develop team members to uphold service and operational standards.
  • Build a motivated, high-performance culture.

Strategy & Growth

  • Work closely with founders on expansion and new initiatives.
  • Implement technology-driven improvements for booking, CRM, and customer engagement.
  • Benchmark against leading sports facilities to maintain a competitive edge.

Key Requirements

  • Education:
    Graduate in Sports Management, Business Administration, or related field (MBA preferred).
  • Experience:
    6–10 years in sports/recreation/hospitality/fitness operations, with at least 3 years in a leadership role.
  • Strong background in customer service and facility management.
  • Excellent communication, organisational, and problem-solving skills.
  • Financial acumen with experience managing budgets and P&L.
  • Passion for sports and active lifestyle.

What We Offer

  • Competitive salary & performance-based incentives.
  • Growth opportunity in a fast-scaling sports & lifestyle brand.
  • Dynamic, young, and sports-driven work culture.

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