SFTP L1 Engineer

3 months ago

Navi Mumbai, India Soffit Infrastructure Services (P) Ltd Full time

Role : SFTP - L1 Engineer

Experience : 1 to 3 years of experience in Network Security

Location : Mumbai

Specialised in : Globalscape/Solarwinds


Job Overview

We are looking for a dedicated SFTP L2 Engineer with 1-3 years of experience in network security, and a strong focus on managing Secure File Transfer Protocol (SFTP) solutions. The ideal candidate will possess in-depth expertise in configuring, deploying, and troubleshooting SFTP setups, especially within Windows, Linux, and Unix environments. This role requires strong technical knowledge of network and security protocols, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 environment.


Key Responsibilities

  • SFTP Management :
  • Manage, configure, and implement SFTP solutions.
  • Integrate SFTP solutions with various tools for management, authentication, and authorization (email, AD, IAM, SIEM).
  • Commission and implement SFTP solutions across environments such as DC/DR/Cloud and branch offices.
  • Troubleshoot incidents across all layers of the OSI model (Layers 1, 2, 3) related to SFTP.
  • Automation & Integration :
  • Automate processes using scripting and configuration (SOAR) tools.
  • Integrate SFTP solutions with REST API/SDK for seamless operation with security dashboards and Infosec tools (AD, IDAM, PAM, SIEM, SOAR).
  • Incident & Problem Management :
  • Handle incident, problem, service request, change, configuration, and capacity management for SFTP systems.
  • Troubleshoot network issues using packet capture and analysis tools such as Wireshark/Pcap.
  • Perform root cause analysis (RCA) on SFTP incidents and ensure resolution within SLAs.
  • Work closely with the helpdesk, IT support, and application teams for joint troubleshooting of high-priority issues.
  • Proactively monitor and respond to network events using monitoring tools.
  • Compliance & Security :
  • Maintain and implement network security policies, standards, and procedures.
  • Ensure compliance with audit and security requirements, including patch updates and upgrades.
  • Conduct daily performance checks, periodic audits, and maintain security infrastructure across a 24/7 setup.
  • Close compliance and audit points within agreed timelines.
  • Documentation & Reporting :
  • Create technical documentation including as-built network diagrams, security documentation, and inventory control records.
  • Prepare SOPs/Runbooks and update knowledgebases in ITSM tools.
  • Provide regular SLA reporting for SFTP systems and ensure timely closure of tickets within SLAs.
  • Collaboration & Mentorship :
  • Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of SFTP solutions.
  • Lead and mentor L1 & L2 engineers, ensuring high-level technical guidance and support.
  • Communicate effectively with stakeholders, providing updates and resolutions to complex issues.


Required Candidate Profile

Experience :

  • 1 to 3 years of network security experience, with a minimum of 3 years dedicated to SFTP solutions.
  • Hands-on experience working in Windows, Linux, and Unix environments.
  • Proficiency with SFTP management and deployment.
  • Strong knowledge of network security protocols and tools (e.g., Wireshark, Pcap).

Technical Skills :

  • Experience in automating processes using scripting languages and SOAR tools.
  • Knowledge of authentication tools (Active Directory, IAM, SIEM).
  • Ability to manage policies, conduct packet capture analysis, and troubleshoot security incidents.
  • Familiarity with integrating SFTP systems with security and automation tools such as AD, IDAM, PAM, and SIEM.

Communication & Leadership :

  • Strong verbal and written communication skills.
  • Demonstrated success in managing and resolving complex technical issues.
  • Ability to lead a team of engineers and take ownership of technology.

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