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Network Engineer L1

1 month ago

Mumbai, Maharashtra, India NTT Full time

Network Engineer L1 Role

The Network Engineer L1 is an entry-level position responsible for providing managed services to clients to ensure their IT infrastructure and systems remain operational. This involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.

Key Responsibilities

  • Maintain the Total Solution provided by NTT at the respective location and the Central Infrastructure.
  • Perform day-to-day monitoring and management of the Integrated Display based VC systems at their respective offices and the Audio-Video Setup at CR-2, Mumbai.
  • Facilitate end-users in joining meetings through these VC devices, perform preventive maintenance of the devices on a monthly basis, and coordinate with the vendor.
  • Provide necessary onsite support during online meetings through cloud / On-Premises Video Conferencing meetings in the Bank.
  • Submit a weekly pending calls report for the respective location to the local IT Cell officials.
  • Submit a monthly downtime report for the overall VC solution / VC device at any given location across the Bank.

Requirements

  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • CCNA or equivalent certification.
  • Certifications relevant to the services provided.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.