Head- Command Center

2 days ago

Chennai, India Saaki Argus & Averil Consulting Full time

Overview: The Command Centre Head is responsible for overseeing the real-time operations, safety, and efficiency of vehicles (EV s / Passenger / Commercial). This role will be responsible for improving operational efficiency , productivity of vehicles, compliance regulations in terms of safety. A key role, to drive performance monitoring and maintenance management. The Head will be a strong technical expert in vehicle fleet management- with high level coordination skills across all levels. Roles & Responsibilities: - Oversee the real-time tracking, dispatch and management of vehicles - Develop SOP s for fleet monitoring and issue resolution - Ensure operational efficiency , manage escalations, ensure adherence and compliance - Implement real-time safety alerts and preventive maintenance programs. - Involve in investigations related to fleet incidents and take corrective actions - Lead a team of Command Centre operators, analyst and other staffs, conduct training and skill development for real time monitoring, fleet management, emergency responses. - Maintain real tome incident log and conduct post- incident analysis for process improvement - Develop and implement crisis response frameworks for vehicle breakdowns, power failures or technical failures. - Utilize AI Driven analytics to identify trends and improve decision making - Track energy efficiency, vehicle health, and driver productivity through data dashboards. - Recommend technology upgrades, software improvements, and automation solutions for enhanced fleet performance. - Monitor battery performance, coordinate with charging infrastructures to ensure seamless charging operations in terms of Electric vehicle monitoring. - Work with stakeholders across sales, service, parts, warranty, R&D, quality Candidate Requirement: - Bachelor s/ Master s in Logistics / Transportation / Mechanical,/ Electrical Engineering - 10+ years of experience in fleet operations, command centre management - Proven track record in managing large-scale fleet monitoring, telematics systems, and charging infrastructure Location: Chennai

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