Application Support Specialist

3 weeks ago


Bengaluru, India May I Help You Full time
Application Support SpecialistLocation : Bangalore and pune

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Qualifications and Skills

Bachelor's degree in Computer Science, Information Technology, or a related field7 to 10 years of experience in application support or a related roleStrong knowledge of SQL and databasesExcellent troubleshooting and problem-solving skillsExperience with ticketing systems and incident managementAbility to effectively communicate technical information to non-technical usersStrong organizational and time management skillsAbility to work independently and collaborate with cross-functional teamsCertifications in relevant technologies (e.g. ITIL, Microsoft SQL Server) would be a plus

Roles and Responsibilities

Provide technical support to end-users for our applicationsTroubleshoot and resolve application issues reported by usersMonitor application performance and proactively identify potential issuesCollaborate with developers and other internal teams to implement bug fixes and enhancementsDocument support processes and proceduresManage and prioritize support ticketsCommunicate effectively with users to gather information and provide updates on issue resolutionConduct training sessions for end-users on application usage and best practicesSkillsApplication Support,Customer Service,Troubleshoot,Technical Support,Java,Application Issues,HR,



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