Customer Success Analyst

1 month ago


Delhi, India Language Recruiters Full time
Job DescriptionCustomer Success Analyst (Dutch-Speaking)

Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here

Come aboard a

innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace sustainability. Dive into a purpose-driven company committed to driving towards a net-zero future.

The Role: As a Customer Success Analyst fluent in Dutch, you'll play a pivotal role in ensuring the seamless operation of EV charging infrastructure. Your responsibilities will include:

Vigilantly monitoring EV charging systems to uphold peak performance.

Delivering top-tier technical support via calls, guiding depot personnel through remote troubleshooting.

Conducting remote diagnostics and leveraging problem-solving skills to swiftly address issues.

Collaborating with third-line support teams to tackle complex challenges.

Coordinating reactive maintenance with service partners, overseeing on-site activities.

Maintaining meticulous ticket management for accurate documentation.

Skills & Experience: We're seeking candidates with the following qualifications:

Fluency in Dutch (a must)

A tertiary degree in a relevant field.

Previous experience in technical support, preferably within engineering.

A passion for technology and a knack for quick learning.

Stellar communication, customer service, and interpersonal skills.

Resourcefulness, creativity, and problem-solving prowess.

Impeccable attention to detail and a drive for excellence.

Familiarity with ticketing software like Zendesk, and monitoring platforms such as Grafana or Zabbix.

Location: Immerse yourself in vibrant Cape Town, experiencing the best of both worlds with our hybrid work setup.

Ready to Make an Impact? If you're prepared to join a company dedicated to making a difference, we want you on our team Apply now and be part of our mission to accelerate renewable energy adoption, steering towards a greener, more sustainable future.

RequirementsDutch
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