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UCCE Voice Architect

2 months ago

india Tekgence Inc Full time

Role: UCCE Voice Architect

Location: Remote

Duration 3+Months


  • Upgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2
  • Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) Servers
  • Upgrade up to twelve (12) Enterprise Chat and Email (ECE) Servers
  • Unified Contact Center Enterprise (UCCE) Components to include:
  • Routers
  • Loggers
  • Administration Workstation (AW)/ Historical Database Server (HDS)
  • Finesse
  • Customer Voice Portal (CVP)s
  • Cisco Unified Intelligence Center (CUIC)
  • Peripheral Gateway (PG)
  • Voice Extensible Markup Language (VXML) Gateways
  • Ingress Gateways
  • CVP Studio.
  • Upgrade Like for Like (As-Is) in place.
  • Production environments - Side A/Data Center 1 & Side B/Data Center 2
  • Upgrade for to 3719 users to the new version and anticipated to be done in 2 change windows of 16 hours each.
  • Detailed systematic procedures for solution implementation.
  • Recommended implementation sequence and scheduling per the timeline for the proposed implementation.
  • Rollback procedures (if any).
  • xConfigurations for the relevant solution.
  • Provide the Implementation Plan for review and approval.
  • Provide written notification that the Implementation Plan Development Services are complete.
  • Gather and review information from Customer for the purposes of drafting the Implementation Plan by:
  • Conducting a 4-hour Remote Implementation Plan Development workshop to discuss the high-level implementation strategy and review and finalize all implementation scenarios based on the input from the Customer.
  • Draft the Implementation Plan. The Implementation Plan shall be limited to the following:
  • Upgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2
  • Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) Servers
  • Upgrade up to twelve (12) Enterprise Chat and Email (ECE) Servers
  • Unified Contact Center Enterprise (UCCE) Components to include:
  • Routers
  • Loggers
  • Administration Workstation (AW)/ Historical Database Server (HDS)
  • Finesse
  • Customer Voice Portal (CVP)s
  • Cisco Unified Intelligence Center (CUIC)
  • Peripheral Gateway (PG)
  • Voice Extensible Markup Language (VXML) Gateways
  • Ingress Gateways
  • CVP Studio.
  • Upgrade Like for Like (As-Is) in place.
  • Production environments - Side A/Data Center 1 & Side B/Data Center 2
  • Upgrade for to 3719 users to the new version and anticipated to be done in 2 change windows of 16 hours each.
  • Detailed systematic procedures for solution implementation.
  • Recommended implementation sequence and scheduling per the timeline for the proposed implementation.
  • Rollback procedures (if any).
  • xConfigurations for the relevant solution.
  • Provide the Implementation Plan for review and approval.
  • Provide written notification that the Implementation Plan Development Services are complete.