Network Voice and Collaboration Architect

4 weeks ago

india Wipro Full time

Experience : 12+ Years of experience.

Location - PAN India

Key Responsibilities:

Supporting the Sales team in managing and maximizing customer relationships

Keeping current with all technical details of the Network Collaboration services of Wipro

Working closely with our customers in a pre-sale’s role, to understand their technical requirements and explain technical solutions

Preparing compelling commercial proposals after gather customer needs and agreeing on detailed specifications

Support in developing network voice support and solutions based on market trends

Preparing and conducting technology demonstrations in customer-facing situations and needs

Liaising with internal and external stakeholders and acting as a representative of Wipro always

Incubation partnering new partners generating revenue

Person Specification

Experience:

Commercial awareness, an understanding of the sales-cycle process and ability to build customer relationships and trust.

Ability to manage and interpret customer requirements

A confident, professional personality and style, able to present at customer meetings, seminars, training sessions and trade shows

Strong problem-solving skills with excellent attention to detail and a focus on delivering results

Foreign language skills in one or more of French, German, Spanish or Italian would be highly beneficial but not essential

Help the team to be able to solution, sell, deliver cloud collaboration and contact center solutions to clients. Readiness includes: Product overview, Partner readiness support, pricing, documentation, first call presentations

Ability to work effectively in a remote, virtual, global environment

A willingness to travel as required, including Europe, USA and APAC countires

Key Competencies and Skills:

A relevant technical degree (or equivalent qualification) in Engineering

Experience in technical solution architecting or pre-sales customer facing situations

At least 6 years recent relevant experience, data/voice network design, implementation, and management

In depth knowledge of IP telephony and Unified communication – Cisco Webex Calling, Microsoft Team, Zoom Phone & Ring Central would be preferable.

In depth knowledge of Video – Polycom, Crestron, Yealink, Zoom Phone & Pexip would be preferable.

Knowledge of Telecom Expense Management – MDSL, CASS INFO, Tangoe would be preferable.

Knowledge of CCaaS Solution - Webex Contact Center, Genesys , Five9 & Amazon Connect, NICE.

Minimum 3 years of experience in delivering cloud solutions such as Cisco Webex Calling, NICE & Webex Contact Center

Hands on experience developing or supporting Collaboration solution in cloud solution

Good to have UC & CC Cloud Solution certification.

Good to have knowledge of one of the programming languages or scripting languages such as Node.js, Python, Java, C#

Good to have knowledge in building integrations across WFM, CRM, Unified Communications, and contact centers

Familiarity and/or experience with public cloud infrastructures and technologies such as Google Cloud Engine or Microsoft Azure will be a plus

Shall have knowledge of Network tool understanding of Fault, Performance and provisioning like CA, Cisco etc.

Overall solution understanding of IT infrastructure across data center.

Demonstrable experience working in a similar role in at least one of the key target vertical market sectors

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