Sr. IT Support Engineer

3 weeks ago

india SynapseIndia Full time

Sr. IT Support Engineer

SynapseIndia is a 23+ years old Software development company having development offices in India and USA with clients across the globe. 

We are located in Noida SEZ, within 10 minutes’ walk to nearest metro station.

Why work with us?

Google partner and Microsoft partner company with certified professionals. MNC having clients and employees all over the world. Expansion plan to cross over 500 IT professionals within the next 6 months. Structured environment with industry leading CMMI level-5  compliant processes. Salaries are always paid on time , from the time company started till date. Despite market conditions, we have not laid off people. 2nd and last Saturday of every month is off for everyone. No night shift. People are encouraged to work within office hours during day shift. 100% satisfied employees . We place a high level of trust in our employees and provide them with ample growth opportunities. Eco-friendly workplace in order to promote health and well-being of our employees. Our offices are equipped with special anti-radiation and negative energy removal chips .  We prioritize job security for every individual working in our company. We celebrate all festivals with enthusiasm and fun.  Yearly appraisals . We have even given more than 100% increment for exceptional performers at times. We recognize and reward the top performers on a monthly basis for their outstanding performance. Provide benefits like Accidental and Medical Insurance.

Who are we looking for?

Designation:  Sr. IT Support Engineer

Experience Range:  4+ years

What is the work?

Monitor Azure Virtual machines. Monitor HDD utilization. Monitor ISP's, their bandwidth and Latency. Monitor all hardware devices and purchasing of new devices. Monitor Back up devices. Handling user issue throughout the day (Like: Laptop, Desktop, VPN, RDP, SVN, M365 etc). Handling user issue related to Web sites, Firewall, Cloud VM's and FTP. Windows, Mac mini and mac laptop system configuration , installation and ios update, taking backup through time machine , check hardware issue, clone of hard disk. Software support i.e. installing/updating softwares e.g. Microsoft & Mobile application tools, ubantu and linux system configuration, installations, etc. Printer installation and configuration. FTP connection handling, skype support, Outlook support , VPN windows support. DNS server handling. Active directory server handling. Wsus server handing , configuration , installation. Firewall and proxy server handling e.g. configuration, backup and restoring backup, creating rules, url blocking, filtering, etc. Apple airport device configuration and support at hardware level. Data backup. Network monitoring e.g. identifying network loop, VLAN configuration, LAN cable punching , IO panel punching , LAN testing , L1 leave switch configuration. Coordination with all hardware related vendors. Wifi and modem configuration. Monitoring/Controlling of all IT related devices of organization on regular basis.

Note: This is Work from office opportunity.

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