IT Asset Specialist

2 weeks ago


Mumbai, India SureID Full time
We have great people here and are looking for more. Come join us - you will love it
Location : Thane - Mumbai
Mode of work: Work from Office
Role :IT Asset Specialist
Budget : 350000/- Annual CTC
Minimum 1- 2years of experience into IT Assets Management , IT Procurement department.
Job Summary
The IT Asset Specialist will be responsible for providing onsite support for the office He/She will be assigned. Preparing hardware that will be deployed for users, including imaging of devices, basic hardware troubleshooting, maintain/update inventory records when new stock- arrives, deployed to user(s) or disposed, coordinate hardware delivery to our vendors. This position requires a solid understanding of supporting Windows 10/11 OS, Microsoft Office Suite, He/She should be able to communicate clearly in a concise manner with his/her colleague, manger, and users that we provide support. He/She should have capability to troubleshoot hardware issues, document resolution, follow different KPIs, SLA, Standard Operating Procedure that aligns with audit requirements for ISO 27001, SOC2 and SOX.
Job Duties
Hardware Provisioning (25%)
Monitoring our ticket queue to identify new hardware deployments/ hardware replacement.
Image new laptops with the latest Windows 10/11 OS then followed by the Auto-Pilot process.
Configure ThinClients with the latest HPDM task.
Ensure that equipment is clean and fully functional before sending out.
Hardware Maintenance / Break-fix (25%)
Examines and inspects all returned equipment and take necessary action on based on the results of the checking.
Coordinates with supplier/vendor for warranty claims for replacement or break-fix.
Segregates equipment that is for disposal and when the set threshold is met coordinate it with the disposal vendor.
All returned equipment found that is still in good working condition / restored back to working condition is to be prep again for redeployment.
Inventory Recording Update/Maintenance (30%)
Properly record new asset.
Update /maintain the inventory asset allocation file/software.
Proper recording of asset movement IN/OUT/Disposal.
Vendor Management (20%)
Ensure that our vendors can deliver/retrieve equipment based on the agreed SLA.
Record transactions with vendor for proper SLA tracking.
Identify areas for improvement.

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