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Insurance Operations

4 months ago

uttar pradesh, India EXL Full time
Work Location: Noida/Pune
Work Mode: Work From office (5 days in a week)
Shift Time: US(Night)
Primary Responsibility: Transaction Monitoring to Improve Performance .
Role/ Responsibilities:
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame.
Handle escalations and basis analytical skills
Provide inputs on process and system to the team members.
Client Interaction, where required at the level of Supervisors.
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits.
Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy.
Competencies & Skills
Knowledge of the function, process and systems.
Ability to use the desktop computer systems
Coaching and Feedback ability.
Clear written and verbal communication.
Values & Behavior:
Customer Service Orientation.
Quality Orientation.
Empathy for effective on the job coaching and feedback.
Innovative, Collaborative, Respectful, Integral, Pursuing for Excellence