Sr. Customer Services Executive

1 month ago


india GMR Group Full time
JOB PURPOSE Operate Helpdesk and monitor the facilities / allocation of resources and other activities in the Passenger Terminal building (PTB) while meeting / achieving established SOPs of a designated area and ensuring regulatory compliance at airport terminal in delivering ultimate customer satisfaction.

The role will be the face of the organization and needs to ensure that there are no inconveniences to passenger by facilitating them by means of assisting the passenger, addressing their queries and ensuring all resources are functional. For achieving this objective the role requires to coordinate with Internal Stakeholders for the upkeep of facilities for ensuring passenger convenience.  

•    Execute the Routine Operational requirement as follows;
o    Daily Inspection
o    Periodical Inspection
o   Monitoring the Lost & Found section with clear guidelines for safe custody of any articles by ensuring, the procedures are followed in every shift, with proper checked via a checklist.


o    Verification on contractor Manning level, Machinery, Chemical and tools
o   Managing and monitoring common operations activities



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