LS Manager Technical Services

3 weeks ago

Mumbai, Maharashtra, India Getinge Full time
Job Title:

Senior Manager Technical ServicesJob Function:

FS-Field ServiceBusiness Function:

Global Sales (Getinge)Title of Reporting:

Supervisor Director ServiceLocation:

Mumbai

Job Overview:
• PTS is responsible for fulfilling technical support requirements & expectations of whole Sales & Service Unit for assigned product. Job Responsibilities and Essential Duties.
• Conducting technical trainings for assigned product.
• Providing online & on site support to field service teams for resolving technical issues.
• Monitoring Installation, maintenance & corrective service cases.
• Supporting & resolving technical needs of sales department.
• Fulfilling QRC requirements of assigned product.
• Spare part inventory & tools management for assigned product.
• Ensuring uptime for installed base of assigned product.
• To ensure technical and regulatory issues are attended, resolved and completed within agreed timelines.
• To fulfill technical expectations of whole SSU for assigned product.
• Ensure Uptime for the installed base of assigned product.
• Monitor open & closed calls on weekly basis and ensure open calls are closed at the earliest.
• Support Field staff in installation and ensure proper documentation.
• Monitor short supplies during installation and coordinate with Logistics for complete supplies.Coordinate with respective BAs to resolve technical issues if needed.
• Monitor open FSCA's and ensure closure within timeframes given by DCUs.
• Ensure parts related to FSCAs are procured from factories to perform FSCAs.
• Ensure proper documentation of FSCAs.
• Coordinate with Head QRC - India to ensure completed FSCAs are properly documented and reports uploaded on QRC portal.
• Monitor spares inventory on fortnightly basis and ensure inventory is maintained at its minimal level.
• Monitor slow moving inventory and analyze the cause of slow movements with respect to install base and historical consumption.
• Ensure that VAN Stocks are cleared from time to time and inventory is returned back to mother warehouse after testing.
• Coordinate with Local Academy to ensure every engineer is trained and certified to attend installation & breakdown calls.
• Ensure that all tools used by Field Engineers are calibrated from time to time.
• Coordinate with Zonal service heads to understand the training needs in the region and organize product service trainings.
• To ensure all documentation pertaining to installation, open and closed calls, service reports, FSCA reports, training certificates are stored in a proper manner so as to make them available as and when required.
• Coordinate with local Head QRC for maintaining compliance to all quality requirements.

Minimum Requirements:
• Strong education background, preferably in the field of engineering with 7 to 9 years of relevant experience in managing Technical Services.
• Solid technical background, with understanding or hands-on experience in Medical &Healthcare sector.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office and other Automation Software.

Required Knowledge, Skills, and Abilities:
• Integrity
• Team-player and collaborative
• Soft Skills – communication / analytical/ presentation skills
• Candidate should have an entrepreneurial flair
• MNC experience would be preferred
• Good reference checks
• Approval in place

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