Patient Service Specialist
22 hours ago
Are you an organized and articulate professional with a passion for healthcare administration? We are looking for a Remote Patient Service Specialist to join our team, providing essential administrative and patient support for a U.S.-based physical and rehabilitation medicine clinic. This is a full-time, remote position.
Position Overview: You will be the first point of contact for patients, therapists, and staff, managing the day-to-day operations of the front office remotely. Your role is vital in ensuring smooth communication and efficient patient flow.
Key Responsibilities:
- Financial & Administrative Support: Collaborate with the billing team on insurance verification, billing, and session authorizations. Educate patients on their insurance benefits and handle co-pay collection.
- Scheduling & Coordination: Manage patient appointments, assist with transportation arrangements, and coordinate with home care schedulers.
- Patient Management: Assist clinic therapists, monitor patient evaluations, and track patient discharge lists. Proactively address patient no-shows and cancellations to ensure continuity of care.
Required Skills & Qualifications:
- Experience: Minimum of one (1) year of experience in administrative and medical office roles, specifically with scheduling.
- Communication: Excellent verbal and written communication skills with a clear, neutral accent (preferably American or British).
- Software Proficiency: Experience with Electronic Medical Records (EMR) systems such as Epic, AthenaHealth, or WebPT is required. Proficiency in Microsoft Office (Word, Excel) and Google Applications (Sheets, Docs, Calendar) is a plus.
- Work Hours: You must be available to work from Monday to Thursday, 5:30 PM to 6:30 AM IST , and Friday, 5:30 PM to 4:30 AM IST .
How to Apply:
To be considered for this position, you must complete our short screening form at the link below. Your application will not be processed without it.
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