Customer Support Executive Intern

This is a remote position. Excited to join the world of customer support? Apply now for the Customer Support Executive position at MTC Abhyaz is seeking a dedicated Customer Support Executive who is passionate about delivering exceptional service. If you're ready to provide top-notch support to our customers and ensure their satisfaction, then this opportunity is for you.   Core Functional Responsibilities: -         Provide excellent customer service, addressing inquiries and resolving issues promptly. -         Work with customers to understand their needs and recommend the right solutions. -         Build strong relationships with customers to enhance their experience. -         Greet customers warmly and interact with them on a daily basis. -         Offer assistance and respond to queries about products and purchases. -         Provide recommendations to customers based on their requirements. -         Promote new products and services to customers. -         Document customer interactions and update records accordingly. General Responsibilities: -         Improve engagement with customers to enhance their overall experience. -         Increase sales by effectively addressing customer needs and preferences. -         Understand product features and effectively communicate them to customers. -         Assist in promotions and create opportunities for customers to explore new offerings. -         Collaborate with internal teams to address customer inquiries and resolve issues. -         Maintain a strong relationship with key stakeholders to ensure customer satisfaction.  About Abhyaz Internships : Abhyaz Internships are a 4-16 weeks remote opportunity designed to develop your professional acumen while you work on critical real time projects. You are expected to spend 25 - 30 hrs a week. Our team of mentors and industry professionals guide you through every step of the project for you to gain valuable hands on exposure.  We publish your work results in your online portfolio, allowing you to strengthen your professional resume and social media profiles, while showcasing your work to best position your talents for future opportunities.The outcomes will be byte-sized projects that will have to be delivered every week. Your outcomes will be reviewed and grade by peers and your supervisors. Interns who excel in their project may be offered a guidance and support to secure placements within reputable companies. Hiring Process: Step 1: Friday- Monday- Job Opening will be open(4days)Step 2:  Till Thursday- Evaluation will be Open and Assessment will be graded(3 days)Step 3: Friday- Saturday- Offer and Orientation Notification(3 days) Step 4:  Monday- Orientation Session(1day)Step 5: Tuesday- Monday- Induction(7 days)Step 6: Tuesday- In project Internship Work Timings at Abhyaz 1. Full-Time Interns (11 AM – 5 PM)         •        Must be fully available in the virtual office.         •        Allowed to take scheduled breaks. 2. Part-Time Interns         •        Slot 1: 11 AM – 2 PM         •        Slot 2: 2 PM – 5 PM         •        Interns must be present in the virtual office during their chosen slot. 3. Off-Time Batch (Flexible Work Hours)         •        Must report to the virtual office between 5 PM – 6:30 PM.         •        Work hours outside this period are flexible based on availability.         •        Mentors will be available until 6:30 PM.         •        Interns should provide task updates to the Project Management Executive. *Please note: candidates are requested to fill out all the fields in the application form and not to use the easy apply option   Do follow us on Linkedin / Twitter / YouTube Requirements Qualification: Bachelor's degree preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-focused mindset. Ability to multitask and prioritize tasks effectively. Proficiency in using customer support software and Microsoft Office suite. Willingness to learn and adapt to new technologies and processes. Ability to work well in a team and independently. Empathetic and patient attitude towards customers' concerns and inquiries. About Abhyaz: Abhyaz offers diverse internship opportunities across various job roles, enabling individuals to gain practical experience and develop career-relevant skills. Through evaluations and onboarding courses, Abhyaz identifies and selects talent, ensuring interns are equipped for workplace success. Operating in two main business verticals, MTC (Digital Transformation) and CNCTrain (SMART Manufacturing), interns gain exposure to cutting-edge technologies and industry practices. Abhyaz fosters a symbiotic relationship between talent and industry, enhancing recruitment success by providing skilled interns to partner organizations. Interns work on impactful projects, contributing to partner organizations' success and growth. Engaging with a diverse community of students, job seekers, professionals, and industry partners, Abhyaz creates a vibrant ecosystem for talent development. Explore opportunities at . Benefits Learn On-Demand SaaS Tools: Gain hands-on experience with industry-standard tools like Moodle and Zoho One, enhancing your tech skills. Out-of-the-Box Work: Engage in innovative projects that go beyond your primary job role, broadening your skill set. Remote Opportunities: Enjoy the flexibility of working from anywhere, making it convenient to balance other commitments. Diverse Project Experience: Work on internal projects as well as real client assignments, providing a well-rounded professional experience. Online Portfolio Building: Develop a strong online portfolio showcasing your work, which can be invaluable for future job applications. Flexible Timing: Benefit from flexible working hours, allowing you to manage your time effectively and maintain a healthy work-life balance. *Terms & Conditions apply