Customer Service Representative
3 weeks ago
Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for engaging with potential customers, providing information about our products/services, and generating leads. Your goal will be to build rapport and trust with customers, helping to drive sales and contribute to our overall growth.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat in a timely, professional, and friendly manner.
- Listen actively to customer concerns and provide appropriate solutions or escalate issues to higher-level teams if needed.
- Make outbound calls to potential customers to promote our products/services.
- Provide accurate information to customers and answer their queries.
- Maintain detailed records of conversations and customer interactions in system.
- Follow up on leads generated from marketing campaigns.
- Collaborate with the sales team to achieve individual and team targets.
- Assist in resolving customer complaints and providing effective solutions.
- Conduct market research to identify new leads and opportunities.
Qualifications:
- Degree/diploma or equivalent; additional education in sales or marketing is a plus.
- Previous experience in customer service, call centre, or similar roles is preferred.
- Excellent communication skills (verbal and written) and a friendly demeanour.
- Ability to handle rejection and maintain a positive attitude.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and positive work environment.
- Private medical insurance cover
- Flexible Work schedules
- Flexible Leave
- Opportunities for professional development
- Company Sponsored events
- Team building activities
- Company Lunch & Free Snacks
- Discounted staff accommodation
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