Customer Service Representative

3 weeks ago


Kochi, India Visa Roots Full time

Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for engaging with potential customers, providing information about our products/services, and generating leads. Your goal will be to build rapport and trust with customers, helping to drive sales and contribute to our overall growth.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat in a timely, professional, and friendly manner.
  • Listen actively to customer concerns and provide appropriate solutions or escalate issues to higher-level teams if needed.
  • Make outbound calls to potential customers to promote our products/services.
  • Provide accurate information to customers and answer their queries.
  • Maintain detailed records of conversations and customer interactions in system.
  • Follow up on leads generated from marketing campaigns.
  • Collaborate with the sales team to achieve individual and team targets.
  • Assist in resolving customer complaints and providing effective solutions.
  • Conduct market research to identify new leads and opportunities.

Qualifications:

  • Degree/diploma or equivalent; additional education in sales or marketing is a plus.
  • Previous experience in customer service, call centre, or similar roles is preferred.
  • Excellent communication skills (verbal and written) and a friendly demeanour.
  • Ability to handle rejection and maintain a positive attitude.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and positive work environment.
  • Private medical insurance cover
  • Flexible Work schedules
  • Flexible Leave
  • Opportunities for professional development
  • Company Sponsored events
  • Team building activities
  • Company Lunch & Free Snacks
  • Discounted staff accommodation



  • Kochi, India Crosspay Group Holdings Full time

    **Employer: CROSSPAY BPO SERVICES PRIVATE LIMITED**: **Job Title: Customer Service Representative**: **Job Code: CPAYHRCSR001**: **Location: Cochin, India**: We are looking for Customer Service Representatives who can: - Assist customers through phone by responding to customer queries. - Build relationships with existing customers to ensure exceptional...


  • Kochi, India Visa Roots Full time

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for...


  • Kochi, India Visa Roots Full time

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for...


  • Kochi, India Visa Roots Full time

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for...


  • Kochi, India Visa Roots Full time

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for...


  • Kochi, India Teamsource Enterprises Full time

    One of our leading client for working with an educational services is urgently looking for a **Female customer service representatives **for their Kochi head office. Education: Any Graduate Gender**:Female** Experience: Minimum 2 plus years experience. Desired skill **Fluency in English language mandatory,** Hindi speaking knowledge, MS office, Typing...


  • Kochi, India Teamsource Enterprises Full time

    One of our leading client for working with an educational services is urgently looking for a **Female customer service representatives ** for their Kochi head office. Education: Any Graduate Gender**:Female** Experience: Minimum 2 plus years experience in Sales/Admin/Operations. Responsibilities' Desired skill **Fluency in English language mandatory,**...


  • Kochi, Kerala, India Venture Quest Full time

    **Customer service representative** Responsible for answering calls/chats from customers, resolve their primary query. Aim to retain customers through excellent service and attention to detail. Call/ WhatsApp_ **HR Priyanka (7037375529)**_ Immediate joiner. Excellent English Communication. Fluency in **Tamil/Hindi.** Freshers/Experienced Should be...


  • Kochi, India Lafare Business Solutions Full time

    Company Overview: Join LaFare Business Solutions (LBS), a leading outsourcing IT firm dedicated to providing exceptional customer service solutions to UK-based companies. At LBS, we prioritize effective communication and client satisfaction, seeking individuals with excellent English language skills to join our team as Customer Service Agents. Position...


  • Kochi, India Visa Roots Full time

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for...


  • kochi, India Visa Roots Full time

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for...


  • kochi, India Visa Roots Full time

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for...


  • Kochi, Kerala, India Aaradhya Decor Pvt Ltd Full time

    **JOB DESCRIPTION** - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet...


  • Kochi, India Visa Roots Full time

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for...


  • Kochi, Kerala, India NUMERO UNO ENTERPRISES Full time

    UAE BASED BANKS LOOKING CUSTOMER SERVICE REPRESENTATIVE FOR DEBT COLLECTION. **Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Keeping records of customer interactions, transactions,...


  • Kochi, Kerala, India NUMERO UNO ENTERPRISES Full time

    UAE BASED BANKS LOOKING CUSTOMER SERVICE REPRESENTATIVE FOR DEBT COLLECTION. **Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Keeping records of customer interactions, transactions,...


  • Kochi, India Thrillark Full time

    We are looking for a passionate and experienced individual to join us as a Customer Support Executive. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. **Responsibilities** - Understanding the products and services provided by the company. - Coordinating with the...


  • Kochi, India Telsim Full time

    **Job description** - We are looking for experienced female staff with 1 to 3Y of minimum experience in customer service. **Address the customer issue and resolve it in a timely manner.** - Should be fluent in English. - Familiarity with CRM systems and practices. - Strong phone contact handling skills and active listening. - Ability to multitask is an...


  • Kochi, India CCAN SOLUTION Full time

    **Responsibilities**: - Ability to empathize with customers. - Monitoring the entire customer service process. - Establish and sustain meaningful ties with an organization's clients. - Building and maintaining profitable relationships with key customers. **Requirements**: - Bachelors or Masters degree needed. - Freshers/ 1+ years of experience as a...


  • Kochi, India The purple patch technologies Full time

    1)Customer handling experinece 2)Good in english and hindi 3)Telecalling experience mandatory **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to relocate before...