Learning Platform Specialist
4 weeks ago
Reports to: Team Lead – LMS Support, Frontline
At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen.
That’s why we are building a new global HR service enabled by new technology: to make sure we deliver great experience to our people, so they can deliver great experience to our customers.
The Employee Experience Organization will work across brands, geographies and cultures to support one global Maersk. The FLPO is one of the largest parts of the EEO organization and the closest to our frontline colleagues.
We are looking for a Learning Platform Specialist who will work on the “Learning Management System” (LMS) and will be responsible for managing the daily operations, use and governance of the LMS specifically for the frontline business. The Learning Platform Specialist will also be responsible for working with stakeholders to support the usage and performance of the LMS.
About the position and what we offer
This is an exciting and challenging opportunity where you can take ownership and draw your path in a complex and fast-paced environment. There will be plenty of room for you to apply and develop your skills in this role. You will stretch your capabilities learning from, sparring and building lasting relationships with diverse and professional colleagues all over the world.
Key responsibilities
Provide support to all LMS related queries and requests via ticket/chat/phone Perform administrative tasks such as uploading course material, creating learning plans, scheduling enrolments, and generating reports. Manage administrative tasks related to Certifications on LMS platforms and respond to queries related to Certifications. Administer classroom training and classroom related activities such as managing event and sessions, adding trainers, creating venues, resources and custom classroom training request forms. Perform ongoing maintenance to existing programs and removal of programs which have been deprecated. Support internal and external stakeholders on LMS functionality and usability, ensure timely communication regarding LMS updates and changes and provide ongoing end user system support. Take part in the testing of new features to the LMS Platforms and share results and suggestions. Develop and implement reporting strategies that meet regulatory requirements and collate training reporting for various stakeholders as required. Support the learning requirements of all frontline businesses in the most efficient way. Planning and strategy to support the growth of LMS innovations and operations.The FLPO is a truly international team where you will work alongside, learn from and build lasting relationships with colleagues from all over the world. By joining our regional team, you have a unique opportunity to influence the vision and delivery of the FLPO.
Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms and we see it as a strength in building high-performance teams across brands, cultures and locations.
What we are looking for
We hope the position sounds as exciting to you as we see it. To succeed in this role, you should have a passion for building strong relationships and trust with internal stakeholders. This is a unique opportunity in a time of great transformation, so you should ideally enjoy working at a fast pace environment and enjoy dealing with ambiguity.
As for the skillset and experience, we are looking for:
5+ years of demonstrated experience administrating integrated LMS system. Individuals with core learning platform competencies with hands on experience (Cornerstone, Saba, Litmos, Adobe captivates etc..) Desire to add value to the business in a specialist role, providing knowledge and expertise, whilst ensuring the LMS solution meets the needs of the business and users. Problem solving and delivering timely resolutions through an IT service ticketing system/chat/phone support. Technical skillsGood understanding of HTML, CSS, and JavaScriptFamiliar with eLearning standards such as SCORM or xAPI or cmi5Good to have experience in integrating with other platforms such as ERP, HRMS etc.Familiar with accessibility standards such as WCAG 2.1 Organized, detail oriented, autonomous, and collaborative, able to handle multiple priorities. Experience working in a best practice environment with an agile mindset would be advantageous. Strong English written and oral communication skills, and ability to communicate technical issues in relatable termsIf you have been reading so far, we’re are glad to see you are interested. If you are ready to take on the challenge, we look forward to hearing from you
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