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Mid Specialist
3 months ago
IT Operations manager primary role will be to assist and guide the team that develops and implements networks and servers, responds to user help desk requests and monitor system stability and performance. The candidate will be responsible for managing and monitoring the entire IT infrastructure of Invest India and identify new solutions that can be deployed to make the environment more secure, robust and resilient.
Key Responsibilities
The candidate will provide guidance and leadership to the IT technicians, support end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issuesStrong knowledge of IT Network infrastructure, architecture, AD, SSO, IAM etc.Monitor and maintain IT systems and ServersWork experience on WLAN controller and AP’s (Configuration & Management)Hands on working experience of Unix/Linux and windows operating systemsThe candidate will be accountable for implementing the identified changes/ upgrades in the IT environment of Invest IndiaDefine SoP’s and identify potential areas of improvement for the organizationAssist IT technicians in trouble shootingFollow and implement standard operation procedures as per IT Act 2023, ISO 27001 & escalation matrixKnowledge of troubleshooting Windows/iOS Operating system, PC HardwareResponsible for procurement of various IT suppliesOversee upgrades and installationIT Asset maintenance & ManagementPrepare scheduled reports related to assets, services and tickets resolvedAssist technology team with new IT initiatives.Be available as required to support business operations apart from working hours.Ready to learn, manage, and operate new products or setups for the IT needs in the organization.
Qualifications
Bachelor’s degree in computer science (CS) or information systems (IS) is a mustMinimum 5 years of Work Experience in a MNC or a related fieldStrong understanding of network architecture, configurations and infrastructureExcellent verbal & written communication skills with analytical and troubleshooting skillsSelf-motivation and the ability to work under minimal supervision is mustAbility to think of innovative and effective solutions as per the organization’s working environment
