Al/ML Telecommunication Engineer
2 weeks ago
Type: Full Time
Company Overview:
One Smarter Inc., a leader in technology solutions, is expanding our team. We are dedicated to enhancing customer interactions through advanced communication technologies.
Job Description:
We are looking for an IVR and Call Center Systems Specialist proficient in managing and optimizing IVR and call center technologies. The ideal candidate will be responsible for overseeing call flow systems, ensuring efficient routing and handling of large call volumes.
Responsibilities:
Manage and optimize IVR systems to improve call handling efficiency.
Configure and maintain call routing protocols to ensure effective call distribution.
Monitor and analyze call flow systems to identify and implement enhancements.
Collaborate with technical teams to integrate telecommunications systems with internal databases.
Qualifications:
Proven experience with IVR, call center technologies, and telecommunication systems.
Strong understanding of call routing mechanisms and call stream management.
Technical proficiency in relevant software and platforms.
Excellent problem-solving skills and the ability to work in a dynamic environment.
How to Apply:
Submit your resume and a cover letter to , detailing your expertise in IVR and call center systems. Join us at One Smarter Inc. to drive innovation in customer communication technologies.
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