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Program Manager
2 months ago
Company Description
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.
We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
Job Description
The Program Manager is responsible for the successful operation of Program Offices in support of Workforce Management Solutions for multiple client engagements. This role will support two programs.
Responsibilities:
Has a supervisory responsibility such as hiring, firing, performance, and/or pay reviews Responsible for all Customer relations and negotiations Manages relations with all suppliers Responsible for successful achievement of all service level agreements Assures that all program personnel are adequately trained on Vendor Management system provider software and program procedure and policy Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance Estimates time frames, quality and quantity of resources required to successfully achieve program objectives Assures that Program Offices are managed on budget Conducts periodic status checks with customers and team to assess progress against the plan Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues Acts as a liaison between the customer’s and supplier’s senior management Resolves all program issues with customer and suppliers as appropriate Travel as necessary to support customer activity at key accounts Assist in implementation of the Workforce Management Solution at new customer engagements Ability to interact and manage complex customer issues.
Qualifications
Requirements:
Displayed ability to manage and lead a team. Ability to solve problems and present comprehensive solutions, business results and concepts to a leadership audience. Strong computer software skills and Workforce Management software experience. Experience within a Workforce Management Program Office (Acquisition based). Ability to interact and manage complex customer issues. Understanding and management of technology partners’ capabilitiesEducation, Knowledge, and Skills:
Thorough understanding of the Workforce Management process, financial implications and benefits Experience managing high-level customer and VMS or other vendor relationships. Ability to engage and sell to executive level clients Ability to present conceptual information to all levels of internal and external management Excellent Customer relations skills Demonstrated ability to effectively negotiate large customer contract Ability to negotiate with Customers, Suppliers and Contractors Ability to effectively present to large customer groups Excellent verbal and written communication skills – examples where possible Ability to provide support, training and guidance to Program Office personnel 1 to 2 years of proven experience in account management and/or solution selling 1 to 3 years of proven experience in leadership role as Temporary Staffing Office Manager Ability to travel Proven track record of success in working and dealing with enterprise account Proven experience in successful negotiations of agreements, RFP’s, RFI’s and RFQ’s