Debt Recovery Manager

We are seeking an experienced Collection Manager to lead and manage the collections team, ensuring timely recovery of outstanding payments. The role involves supervising agents, creating effective recovery strategies, maintaining client relationships, and achieving monthly/quarterly targets while ensuring compliance with company policies and legal guidelines.

Key Responsibilities:

• Lead, train, and motivate a team of Collection Agents.
• Allocate work, monitor daily performance, and ensure recovery targets are met.
• Develop and implement strategies to reduce overdue accounts.
• Conduct client visits, negotiations, and meetings for high-value recoveries.
• Handle escalated cases and provide solutions for dispute resolution.
• Ensure accurate MIS reports and documentation of collection activities.
• Collaborate with accounts, sales, and legal teams for smooth recovery operations.
• Maintain compliance with RBI/legal regulations and company code of conduct.
• Analyze collection trends and suggest process improvements.

Key Skills & Requirements:

• Qualification: Graduate / MBA preferred.
• 3+ years of proven experience in collections/recovery, with at least 1 year in a managerial role.
• Strong leadership, team management, and negotiation skills.
• Excellent communication (Hindi & English).
• Ability to handle pressure and achieve strict targets.
• Knowledge of MS Excel, MIS reporting, and recovery software.
• Familiarity with legal processes related to collections.

Direct Whatsapp

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person