Delivery Lead/ Delivery Manager- KYC+AML
15 hours ago
Location- Bangalore/Gurgaon/Pune
The operations will cover:
KYC Due Diligence: Onboardings, Remediation, Periodic / Trigger reviewsRisk assessment of the customer/client/counterparty (hereinafter referred to as “customer”)AML Transaction Monitoring (L1/L2/L3)Fraud Monitoring (L1/L2/L3)
Responsibilities:
Process managementManaging the daily allocation queuePerforming initial assessment to understand the complexity of a caseEnsure SLA matrices are met (quality and quantity)Build strong control measures to ensure minimal mistakesSubject Matter Expert, ability to make risk-based judgmentsMaintaining standard operating procedures
Client managementManaging all client communications (calls-emails) as per applicable frequency (daily-weekly-monthly)Maintaining daily trackers and publishing monthly governance metricsStrive to achieve a C-SAT of Exceeds Expectations
Team managementHiring and trainingSpan of control of 2 to 20 team members
Mandatory requirements8+ years’ experience with Global Financial Institutions, with strong hands-on experience in handling FCC operations and processesStrong domain knowledgeExcellent communication skills (verbal and written)Proven record in client interactionsStrong Analytical skills to spot trends and patternsStrong Reporting skills (MIS for operational statistics)Strong team and engagement management skillsExperience using at least one ownership database like Orbis, Bankers Almanac, Bankscope, SWIFT Registry, etcExperience using at least one screening database like Dow Jones, World Check, Lexis Nexis, Orbis, etc
CertificationsACAMSACFCSICA
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