Delivery Lead/ Delivery Manager- KYC+AML

2 days ago


Bengaluru, India Acuity Knowledge Partners Full time

About the Role:

This position will manage clients (and underlying processes) within the Financial Crimes Compliance domain (KYC Due Diligence, AML Transaction Monitoring or Fraud Monitoring).


Location- Bangalore/Gurgaon/Pune


The operations will cover:


  • KYC Due Diligence: Onboardings, Remediation, Periodic / Trigger reviews
  • Risk assessment of the customer/client/counterparty (hereinafter referred to as “customer”)
  • AML Transaction Monitoring (L1/L2/L3)
  • Fraud Monitoring (L1/L2/L3)


Responsibilities:


Process management

  • Managing the daily allocation queue
  • Performing initial assessment to understand the complexity of a case
  • Ensure SLA matrices are met (quality and quantity)
  • Build strong control measures to ensure minimal mistakes
  • Subject Matter Expert, ability to make risk-based judgments
  • Maintaining standard operating procedures


Client management

  • Managing all client communications (calls-emails) as per applicable frequency (daily-weekly-monthly)
  • Maintaining daily trackers and publishing monthly governance metrics
  • Strive to achieve a C-SAT of Exceeds Expectations


Team management

  • Hiring and training
  • Span of control of 2 to 20 team members


Mandatory requirements

  • 8+ years’ experience with Global Financial Institutions, with strong hands-on experience in handling FCC operations and processes
  • Strong domain knowledge
  • Excellent communication skills (verbal and written)
  • Proven record in client interactions
  • Strong Analytical skills to spot trends and patterns
  • Strong Reporting skills (MIS for operational statistics)
  • Strong team and engagement management skills
  • Experience using at least one ownership database like Orbis, Bankers Almanac, Bankscope, SWIFT Registry, etc
  • Experience using at least one screening database like Dow Jones, World Check, Lexis Nexis, Orbis, etc


Certifications

  • ACAMS
  • ACFCS
  • ICA



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