System Analyst

2 weeks ago

Bangalore, India Swift Strategic Staff Solutions INC Full time

Summary :

We are seeking a motivated and technically skilled System Analyst to join our IT team.

You will play a crucial role in supporting our user base by providing desktop support, managing network infrastructure, and troubleshooting technical issues.

This role requires a strong foundation in computer technology, experience with various IT tools, and a commitment to delivering excellent customer service.

Responsibilities :

User Support :

- Provide first-line technical support to staff, addressing desktop/laptop hardware and software issues.

- Set up and install computers for new hires and departing employees.

- Assist remote workers with technical challenges, troubleshoot VPN connectivity and remote access issues.

Network Administration :

- Possess experience with Active Directory, DNS, and DHCP to manage user accounts, network resources, and domain services.

- Experience in imaging and deploying laptops to ensure consistent configurations across the organization.

- Troubleshoot network connectivity problems in both local (LAN) and wide area (WAN) network environments.

Security & Maintenance :

- Manage and maintain BitLocker encryption on user devices for data security.

- Deploy and maintain antivirus software to protect against security threats.

- Remove malware and spyware from infected devices.

Technical Skills :

- Bachelor's degree in Computer Applications, Computer Technology or Associate's degree in Computer Applications


- Computer Technology with a minimum of 3 years of relevant experience.


- Strong understanding of networking concepts (LAN, WAN, DNS, DHCP, Active Directory).

- Experience with desktop operating systems (Windows, macOS) and troubleshooting techniques.

- Experience with imaging and deployment tools.

- Familiarity with VPN technology and remote access solutions.

Additional Skills (Preferred) :

- Working knowledge of VMware ESXi and vSphere for virtualization management.

- Working knowledge of Palo Alto Firewalls for network security management.

- Working knowledge of Mitel Telephony Systems for voice support.

Qualities :

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills to effectively interact with users.

- Ability to work independently and as part of a team.

- Commitment to providing exceptional customer service.

(ref:hirist.tech)

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