Customer Success Associates
2 months ago
"Welcome to VCosmos We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Join us in creating exceptional customer experiences through our BPO solutions
The Role
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors to effectively liaise with the stakeholders of the region
- Graduate from any field
- Versant 6 Certified
- Fresher and Experienced both can apply
What's on Offer?
- Join a market leader within IT Services
- A role that offers a breadth of learning opportunities
- Attractive Salary & Benefits
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Gurugram, India Snaphunt Full timeThe OfferJoin a market leader within IT ServicesA role that offers a breadth of learning opportunitiesAttractive Salary & BenefitsThe Job You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure...
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gurugram, India Zyvka Full timeExp14years Industry Recruitment/ StaffingBudget 5LPALocation GurgaonOverview: TheCustomer Success Manager plays a crucial role in ensuring thesatisfaction and retention of our Partners. They are responsiblefor building strong relationships with Vendors understanding theirneeds and maximizing the value they derive from ourservices.KeyResponsibilities:...
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