Firmwide Outsourced Solutions and Managed Services Manager, Senior Service Delivery Manager

1 month ago

Gurugram, India RSM Delivery Center Private Limited (India) Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The RSM US Offices in India (USI) supports RSM U.S. risk consulting, transaction advisory, technical accounting, financial consulting, technology and management consulting, tax and assurance engagement teams by providing access to highly skilled professionals for repeatable business processes over an extended business day. USI is a member of RSM International, the sixth largest global network of independent accounting, tax and consulting firms.

Qualifications: 

  • Bachelor’s degree in Business Administration, Marketing, or a related field.

  • Minimum of 7 years of experience in bid management, proposal development, or a related role within the managed services outsourcing industry.

  • Proven experience in bid management and proposal development, preferably in the managed services industry.

  • Strong understanding of the managed services market and competitive landscape.

  • Ability to lead and motivate cross-functional teams.

  • Strong organizational and time management skills.

  • Proficiency in proposal automation tools and CRM systems.

  • Proven track record of managing and winning complex bids and proposals.

  • Strong understanding of bid management best practices, methodologies, and tools.

  • Excellent project management and organizational skills, with the ability to manage multiple bids simultaneously.

  • PMP certification highly desirable

  • Exceptional written and verbal communication skills, with the ability to craft compelling proposals and presentations.

  • Strong analytical and problem-solving abilities.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, CRM) and bid management software.  

Required skills and Qualifications:

  • Minimum of 4 years of experience in service delivery management or a related role.  

  • Proven leadership and team management skills.  

  • Excellent communication and interpersonal skills.  

  • Strong analytical and problem-solving abilities.  

  • Proficiency in service management tools and software (e.g., ITIL, ServiceNow).  

  • Ability to work independently and collaboratively within a team.  

  • Experience with project management methodologies (e.g., Agile, Scrum) is a plus.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at .

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