Customer Support

1 week ago

Ahmedabad, India Microvista Technologies Full time

Company: Microvista Technologies Pvt Ltd. Job Title: Support Executive Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat Job Type: Full Time Role Overview: As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations. Key Responsibilities: Handle inbound and outbound customer inquiries via phone, email, or chat. Provide accurate, valid, and complete information by using the right methods/tools. Troubleshoot technical issues and assist customers in resolving product/service concerns. Ensure timely resolution of customer complaints, escalating issues when necessary. Maintain records of customer interactions, transactions, and issues. Assist in improving customer service processes and solutions. Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery. Follow up with customers to ensure their issues have been resolved to satisfaction. Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets. Skills & Qualifications: Proven customer support experience or experience as a client service representative. Strong communication skills (both verbal and written). Excellent problem-solving skills. Patience and empathy when dealing with customers. Basic technical knowledge, depending on the industry or service offered. Ability to work effectively in a team-oriented environment. Time management and multitasking abilities. Educational Requirements: Bachelors degree or equivalent experience (preferred).

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