Credit Controller

FCM is a global leader in travel management, providing world-class services to national and multinational companies. With a presence in 97 countries, our cutting-edge technology and expert team offer unparalleled business travel solutions. As a part of the ASX-listed Flight Centre Travel Group, we deliver exceptional rates, unique benefits, and exclusive solutions. Our services include FCM Consulting and FCM Meetings & Events.

Job Summary :

As a Credit Controller at FCM Travel India, you’ll play a key role in managing the company’s credit and collections processes. Your responsibilities will include overseeing customer accounts, assessing credit risks, and ensuring timely collection of outstanding invoices. We're looking for someone with strong analytical skills, keen attention to detail, and the ability to coordinate effectively with clients.

Key Responsibilities :

Credit Risk Management :

• Assess and evaluate the creditworthiness of potential and existing customers.
• Set and monitor credit limits based on financial stability.
• Conduct regular credit reviews and update risk assessments.

Debt Collection :

• Track outstanding balances and follow up on overdue payments.
• Develop and implement strategies to minimize bad debts.
• Negotiate payment terms and repayment plans with customers.

Customer Account Management :

• Maintain accurate records of customer accounts, credit limits, and payment histories.
• Reconcile accounts and resolve discrepancies.
• Provide regular reports on receivables to the finance team.

Communication :

• Coordinate with Key Account Managers (KAM) and customers to resolve payment issues.
• Communicate account status and payment expectations to customers.
• Prepare and dispatch invoices and statements.

Compliance :

• Ensure adherence to company policies and industry regulations regarding credit management.

Qualifications :

Education :

• Relevant qualification with 3+ years of experience in Finance and Accounts Receivables.

Experience :

• Minimum of 7+ years in credit control or accounts receivable roles.
• Proven experience in managing credit and collections.

Skills :

• Strong analytical and problem-solving abilities.
• Excellent negotiation and communication skills.
• Proficiency in financial software and MS Office, especially Excel.
• Ability to handle multiple tasks and work independently.
• High attention to detail and accuracy.

Personal Attributes :

• Proactive and results-driven.
• Skilled in handling difficult conversations with professionalism.
• Strong ethical standards and integrity.