Server Management
3 months ago
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now
Summary
SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day-to-day operations.
EXPECTATIONS AND TASKS
As Operations specialist you are responsible for:
Ensuring Day to Day quality service delivery
Defining and tracking various service KPI and SLA’s
Deescalating the running escalations
Working towards automating various day to day operational tasks
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
MIS reporting
Handling the OnCall duty and weekend support
Able to coordinate and orchestrate the work between the teams.
Strong collaboration with other units within and outside Enterprise Cloud Service units
What you bring:
8+ years work experience in server and Linux administration
3+ years experience in service delivery in global teams
Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis
Working experience in Hyperscalers: Azure or AWS or GCP
Strong knowledge in Container / Docker concept
Managing of multiple activities requiring cross team coordination
Management of partner support via KPI tracking
Nice to have
Certified in at least one Hyperscalers solution: Azure, AWS or GCP ITIL Certification Project management experience Able to communicate successfully at different levels of the organization.-
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