Information Technology Operations Manager
5 hours ago
Location: Bangalore, India
Company Overview: We are a Managed IT Services and Accounting KPO/BPO provider in India, offering comprehensive solutions to clients in the US, UK, and Australia. Our focus is on delivering reliable, scalable, and secure IT infrastructure support. We are seeking a skilled and experienced IT Manager to lead technical operations and manage IT services for our diverse international client base. For more details visit : Description:
The IT Manager will be responsible for leading a team of IT professionals and overseeing the technical infrastructure of our clients. This includes managing servers, networking, communication systems, and ensuring data security. The ideal candidate should have a strong technical background and excellent communication skills to liaise with both internal teams and external clients effectively.
Key Responsibilities:
Lead the IT team in providing managed services for clients in the US, UK, and Australia.
Design, implement, and maintain servers, network infrastructure, and communication systems.
Ensure data security and compliance with international standards and best practices.
Troubleshoot and resolve technical issues promptly to maintain high client satisfaction.
Collaborate with clients to understand their IT needs and tailor solutions accordingly.
Oversee IT operations, including server management, network configuration, and security protocols.
Develop disaster recovery plans and ensure business continuity for clients.
Stay updated with new technology trends and recommend improvements to client infrastructures.
Manage vendor relationships and procurement of hardware/software as needed.
Skills and Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or related field.
5+ years of experience in IT management or a similar role.
Strong knowledge of servers, networking (LAN, WAN, VPN), communication systems, and security protocols.
Familiarity with cloud services, virtualization, and disaster recovery solutions.
Excellent communication and interpersonal skills.
Ability to manage multiple clients and prioritize tasks effectively.
Certifications like CCNA, CompTIA Security+, or Microsoft Certified are preferred.
Personal Attributes:
Strong problem-solving and decision-making skills.
Proactive with the ability to work under pressure.
Team player with leadership capabilities.
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