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Information Technology Support Manager

2 months ago

Bangalore, India Outcomes® Full time

The IT Support Tech role is a member of the Outcomes Operating India Private Limited infrastructure team assisting end users with support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, servers, printers, phones, and network) to ensure optimal workstation performance and end user experience.

KNOWLEDGE & REQUIREMENTS:

  • Associate degree or relevant certification in a computer-related field (e.g., Computer Science, Information Technology).
  • Strong knowledge of computer systems, networks, and operating systems (Windows, Linux, etc.).
  • Familiarity with network protocols and technologies (TCP/IP, DNS, DHCP, VPN, etc.).
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Strong problem-solving and analytical thinking abilities.
  • Attention to detail and ability to prioritize tasks effectively.

EDUCATION & EXPERIENCE REQUIREMENTS:

  • Minimum years of work experience: 9+ years.
  • Minimum 9 years of desktop support experience.

WORKING CONDITIONS:

Business hours, Monday – Sunday – 5 days a week on a rotational shift basis.